Ordering Info

General payment provisions.
Any of the following cards may be used to pay for your shopping: Visa Debit (Delta), Maestro UK, MasterCard, Visa Credit, Solo, American Express.
If payment details have been given we will not charge your card until your order is packed and goes through the checkout in store on the day of delivery or collection.
All customers collecting shopping, whether the registered customer or a third party, will be asked to provide a form of identification for the person who is paying for the shopping.
The identification must match the cardholder name shown in the payment details on the checkout page. The card itself will not be required.

You are entitled to cancel a payment, or have such sums re-credited to your payment card where fraudulent use of your payment card has been made by another person not acting on your behalf.

Payment Security Policy.
The Spenser Sedgwick. online food shopping service is run by Spenser Sedgwick.We understand your concerns with security and your peace of mind and safety are of the utmost importance to us.
As a result, we have developed a highly secure online ordering facility for the Spenser Sedgwick online food shopping service. This is specifically intended to give you confidence when you use your credit or debit card to shop with us and when you tell us your personal details like your address or phone number.

Credit Card safety.
The Spenser Sedgwick online food shopping service uses Secure Sockets Layer (SSL) technology to encrypt your details as they are being transmitted to us. This prevents anyone from eavesdropping on your shopping session and keeps your card and personal details private.
We allow you the option to store your card details with us, so that you can order from us again without needing to type your details in. We only ever show you the last four digits of your card number on our public internet site and of course, this information is 'for your eyes only'.
If you do not wish to store your card details with us, you can enter these each time you place an order with the Spenser Sedgwick. online food shopping service.
Your payment details are held in a secure encrypted server which is not accessible from the Internet. Access to this data is also secured internally within Spenser Sedgwick. and all card numbers are encrypted using a highly secure system that financial and banking institutions rely on, called Triple DES (Data Encryption Standard). This is widely acknowledged as being
a very secure way to hide these details from prying eyes.
Once your order is processed, the payment details associated with your order are removed from our files.
Verified by Visa and MasterCard® SecureCode™.To give you even more confidence in shopping online with Spenser Sedgwick..com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account security against unauthorised use when you shop with us.
To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:
Visit the Verified by Visa website (Link opens in a new window)
Visit the MasterCard® SecureCode™ website (Link opens in a new window)
Once you've registered and created your own private password with your bank, you will be automatically prompted at checkout to provide this password each time you make a purchase online.
If you are paying for an order with gift vouchers and/or an incentive code and the total of these exceed the estimated cost of your order then Verified by Visa or Mastercard®
SecureCode™ authentication may take place for a £1 transaction amount. You will not be charged £1. This happens so that a refund can be made to your card if your actual order cost is less than the gift voucher(s) or your card can be charged if the actual amount of your order exceeds the gift voucher(s) and/or incentive code amount.

Quantity limits on bulky items
Spenser Sedgwick. may limit the number of units of bulky / heavy products per customer order. This applies to online delivery and collection, and our 'shop in branch, we deliver' service.
Errors/shortages.Spenser Sedgwick may decline to fulfil any order, including bulk purchase of items on promotion, or included in a special offer.
In the event of there being errors or shortages, these should be brought to the attention of Spenser Sedgwick Customer Sales and Support Centre (using the contact details above) no later than seven days after the delivery, or collection.
Nutritional information.Spenser Sedgwick Limited (The Company) has produced nutritional information on this website for the general information of the public. It contains information gathered from various sources and, although the company believes it to be accurate at the time of publication, the company accepts no responsibility for, and makes no representation nor gives any warranty or undertaking express of implied as to the accuracy or completeness of the information.
General Pricing Policy.Prices quoted are always estimated for a variety of reasons listed below, but you will always be charged the in-store price on the day of delivery or collection. You have the right to return any product with the driver or directly to the branch if you have any issues with price(s) charged and we will refund the amount that you have been charged for
that product.
Prices and the availability of special offers may vary for future dated deliveries and collections.
The prices stated on the site are inclusive of any VAT payable.

Cancellation rights
Please note that you are entitled to cancel this contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.Please note that your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
Notice of such cancellation must be given in writing to Spenser Sedgwick. Customer Sales and Support Centre, details as provided above.
If you decide to cancel, we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.