Delivery

Free delivery
Free delivery applies to selected postcodes only. A minimum spend on online groceries of £60 for deliveries and £40 for collections applies.Free delivery excludes our shop in branch service.

Charges for the service.
Delivery and collection (where available) is currently free.
All orders are subject to the applicable minimum order value except for Entertaining collection orders which have no minimum spend.
We reserve the right to amend our charges and minimum spend requirements, which are clearly defined during the checkout process.

Payment
If you have booked a Spenser Sedgewick.com order for collection and no payment card details have been entered on the checkout page you will be asked to pay for the goods on collection. If you have booked a delivery and invalid card details have been entered on the checkout page Spenser Sedgewick Customer Sales and Support Centre will contact you to request payment details over the telephone before delivery can be made.Please see the General Payment Provisions above for further details.

Amendments to orders
All amendments to placed orders must be completed by 11.45am the day before delivery/collection is booked.

Country of Origin Information
Spenser Sedgewick are required to provide Country of Origin information for loose and pre-packed produce.
For items sold online with more than one possible Country of Origin, all possible countries will be displayed.
Please note that in exceptional circumstances, the actual Country of Origin might vary from the list displayed online.
Customers having ordered these items via the Spenser Sedgewick.com website will be able to check the actual Country of Origin on the items, once the goods have been received.
Should the customer not be satisfied with an item because of its Country of Origin, the customer can reject it at the point of delivery or collection.
Any refunds for unwanted returned items will be made after the goods have been returned.
Please contact the Waitrose Customer Sales and Support Centre with any queries.

Amendments to orders
Amendments to placed grocery orders must be completed by 11.45am on the day before delivery or collection.

Eligibility
Delivery only available in selected postcodes. Service only available in selected branches.

Shopping and Delivery
Shopping must be completed at least two hours before your selected delivery time.
Goods may be delivered either on the day of purchase (subject to the delivery period being available) or during an agreed delivery period the following day. Under no circumstances will goods be accepted for processing more than one day in advance of the agreed delivery time.
Goods will always be delivered to the customer's registered delivery address unless, when booking, an alternative address, within the delivery area, is given.
Goods must be signed for by those aged 18 and over.

Charges
Each delivery of goods totalling £60 or more will be subject to a charge of £3. All deliveries of goods totalling less than £60 will be subject to a £5 delivery charge. £3 re-delivery fee will be charged if a scheduled delivery time cannot be made.

Spenser Sedgwick delivery service guarantees and returns

We reserve the right to restrict deliveries in certain areas. This includes the right to withdraw our services to individual customers' addresses if you are repeatedly unavailable to take delivery of your shopping at your chosen slot time or in other exceptional circumstances.

Delivery and collection arrangements.
At the point at which you place your order, the full list of available delivery/collection times will be shown.
Goods must be signed for at the delivery address (or upon collection), by you, or by your nominated representative who must be aged 18 or above. Under no circumstances will goods be left unattended, for example in a garage, or with anybody below the age of 18.

Pursuant to the Licensing Act 2003 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £1,000.
Spenser Sedgwick.com is committed to upholding both their legal and social obligations as a retailer of intoxicating liquor. In order to achieve this, Spenser Sedgwick..com has introduced a number of control checks throughout the purchase and physical distribution process (e.g. confirming your date of birth and requesting formal identification of anyone who they consider to be younger than 18 and on completion of delivery the signature of a person over 18 years of age).
In accepting these Terms and Conditions you agree to provide Spenser Sedgwick..com truthful and accurate information and act in accordance with the Licensing Act of 2003.

If, in the unfortunate situation no one is available to accept and sign for your delivery, a card will be left by our driver asking you to contact Spenser Sedgwick. Customer Sales and Support Centre at your earliest convenience to arrange an alternative delivery time. A re-delivery fee of £5 will be charged. If you fail to rearrange delivery, your order will be cancelled.
If Spenser Sedgwick.delivers outside the specified delivery period and no one is available to accept the goods, a card will be left asking you to contact Spenser Sedgwick. Customer Sales and Support Centre. There will be no charge for the rearranged delivery.
If you fail to collect your shopping, the store will inform Customer Sales and Support Centre, who will contact you to arrange an alternative collection time. A re-collection fee may be charged.
If you have not contacted us to rearrange a failed delivery or collection within 24 hours, the order will be cancelled and the cost of your order (excluding the cost of perishable items and the delivery charge) will be refunded to you.

Nothing in these terms and conditions will affect your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.